Privacy Policy

Last Updated: January 2025

1. Introduction

AirTime Connect, LLC ("AirTime Connect", "ATC", "we", "us") provides airline and travel-technology software, including passenger service systems (PSS), APIs, dashboards, and related services (the "Services").

This Privacy Policy explains how we collect, use, disclose, store, and protect information when users access or use our Services.

2. Scope & Roles

  • Business User Data: AirTime Connect acts as a data controller for information related to business users accessing our platform.
  • Passenger / End-User Data: AirTime Connect acts as a data processor for passenger or end-user data processed on behalf of our airline, agency, or enterprise clients. Our clients remain the data controllers for such data.

3. Information We Collect

a. Business User Data

  • Name
  • Company name
  • Email address
  • Phone number
  • Account credentials and authentication data

b. Operational & Technical Data

  • IP address
  • Device and browser information
  • System logs and audit records
  • API usage and request metadata
  • Timestamps and session data

c. Passenger / End-User Data (On Behalf of Clients)

  • Reservation and itinerary details
  • Passenger names and contact information
  • Travel-related data provided by our clients

ATC does not independently determine the purpose or means of processing passenger data.

4. How We Use Information

We use information to:

  • Provide, operate, and maintain the Services
  • Authenticate users and secure accounts
  • Process reservations, bookings, and check-in workflows
  • Monitor performance, reliability, and system integrity
  • Detect and prevent fraud, abuse, or unauthorized access
  • Comply with applicable legal, regulatory, and contractual obligations

5. Data Sharing & Third Parties

We may share information with:

  • Airlines, GDS, and NDC providers
  • Cloud infrastructure providers (e.g., AWS)
  • Payment processors, analytics services, and messaging providers
  • Legal or regulatory authorities when required by law

AirTime Connect does not sell personal data.

6. Data Retention

Information is retained only for as long as necessary to:

  • Fulfill operational and contractual requirements
  • Comply with legal and regulatory obligations
  • Follow client instructions where ATC acts as a data processor

Retention periods may vary depending on data type and applicable law.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information, including access controls, encryption, and monitoring.

No system can be guaranteed to be 100% secure, and we cannot ensure or warrant absolute security.

8. International Data Transfers

Information may be processed and stored in the United States or other jurisdictions where our infrastructure or service providers operate. Transfers are conducted in accordance with applicable data protection laws.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Enable core platform functionality
  • Analyze usage and improve performance

Users may control cookie settings through their browser preferences.

10. Your Rights

Depending on applicable law (including GDPR, CCPA/CPRA, or similar regulations), individuals may have the right to:

  • Request access to personal data
  • Request correction or deletion
  • Object to or restrict certain processing

Requests may be submitted to: privacy@airtimeconnect.com

11. Children's Data

The Services are not intended for children under the age of 13. AirTime Connect does not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the "Last Updated" date. Continued use of the Services constitutes acceptance of the revised policy.

13. Contact Information

AirTime Connect, LLC
United States
Email: privacy@airtimeconnect.com